Account and data deletion
This page explains how to permanently delete your user account and the personal data linked to it in the Oglasna deska mobile app. Deletion is free of charge and you can request it even if the app is no longer installed on your device.
1. Deleting directly in the app
- Open the app and sign inYou can only request deletion of the account you are signed in to.
- Open your ProfileTap the profile icon in the bottom navigation bar.
- Choose Settings → Delete accountThe option is at the bottom of the account settings screen.
- Confirm the deletionFor security, enter your password and confirm. Once confirmed, the process cannot be cancelled.
2. Deleting by e-mail
If the app is no longer installed or you cannot access your account, send a request to info@mibesis.com with the subject "Account deletion request – Oglasna deska" and state:
- the e-mail address or username of the account to be deleted;
- whether you want the whole account deleted or only certain data (for example only your listings).
Please send the request from the e-mail address the account is registered with. If that is not possible, we will ask for additional proof of identity in order to prevent abuse. You may also send the request by post to MIBESIS d.o.o., Spodnje Hoče, Zelena ulica 12, 2311 Hoče, Slovenia.
3. What data is deleted
When your account is deleted we permanently remove:
- account data: e-mail address, username and password hash;
- profile data: name and surname, phone number, town and profile picture;
- all of your listings together with the attached photos;
- saved searches, favourites and search history;
- messages you sent or received, in your view of the conversation;
- the push notification device token and your notification settings;
- the link between your account and usage statistics (statistics remain only in non-personal form).
4. What data is retained and for how long
Some data must be retained after account deletion because of legal obligations or the security of the service. This data is no longer linked to your profile and is not used to contact you.
| Data | Reason for retention | Period |
|---|---|---|
| Copy of a message in the other user's inbox | The other user's right to their own correspondence | Up to 90 days, or until they delete it |
| Server logs (including IP address) | Security, abuse prevention, troubleshooting | Up to 12 months |
| Record of the deletion request | Demonstrating GDPR compliance | 2 years |
| Accounting documents (if you purchased a paid service) | Tax and accounting legislation | Up to 10 years |
| Data needed for legal claims or authority orders | Establishing or defending legal claims | Until the proceedings end |
| Database backups | Technical protection against data loss | Up to 90 days, then automatically overwritten |
5. How long it takes
- Deletion in the app: the account is disabled immediately and the data is removed from active systems within 30 days at the latest.
- Deletion by e-mail: we usually confirm receipt within 5 working days and complete the deletion within 30 days of the verified request.
- Backups: data disappears from backups within 90 days at the latest, when the backups are automatically overwritten.
6. Deleting only certain data
If you want to keep your account, you can delete individual items instead:
- A single listing: in the app go to Profile → My listings and choose Delete on the listing.
- Photos: remove them while editing the listing.
- Saved searches and favourites: remove them on the corresponding tab.
- Push notifications: turn them off under Settings → Notifications or in your Android settings; this also deletes the device token.
- Anything else: write to info@mibesis.com for targeted deletion of specific data.
7. Consequences of deletion
- Account deletion cannot be undone; we cannot restore the data afterwards.
- Your listings are no longer published on oglasna-deska.si or in the app.
- You lose access to your message history, favourites and saved searches.
- You can later create a new account with the same e-mail address, but without the previous content.
- Uninstalling the app from your phone does not by itself delete your user account.
8. Help and contact
If you run into a problem, or if we are unable to carry out your request, we will explain the reason by e-mail. You always have the right to lodge a complaint with the Information Commissioner of the Republic of Slovenia.
- info@mibesis.com
- Phone
- +386 30 451 362
- Postal address
- MIBESIS d.o.o., Spodnje Hoče, Zelena ulica 12, 2311 Hoče, Slovenia
- More on processing
- Privacy Policy